Where the law of your place of residence gives you a withdrawal period for digital services, it applies.
Installing the eSIM is your request to start the service immediately, and at checkout you are asked to confirm that separately — never by a pre-ticked box. After that the refund rule above governs.
Until you install, the ordinary rule already gives you a full refund on request, which is at least as good.
A plan is refunded in full on request as long as the eSIM has not been installed. A plan that was never installed is refunded with no questions asked.
Once the eSIM is installed, or once any data has been used, the plan is not refundable. The allowance has been issued to your phone by then and cannot be taken back.
There is one exception, and it is the important one: if the eSIM could not be activated in its coverage area through no fault of yours, we refund in full even though it was installed.
From the order page, where there is a form for it, or by email to support@lempart.app with your order number.
Tell us what happened. If the eSIM did not work, say where you were and what your phone showed — that is what lets us fix it for you and for the next traveller.
We check whether the eSIM was installed and whether any data was used, as the network reports it. Then a person decides and answers.
The terms are governed by the laws of the State of Wyoming, United States, and disputes go to the courts there where the law allows.
If you are a consumer, you keep any protection given by the law of the place where you live. Nothing in our terms limits liability that cannot be limited by law.
The version of the terms you accepted at checkout governs that purchase, not a later one.
Ask us — a person answers, usually within one working day.