Your order page shows what the network has reported: how much of the plan has been used, and out of what.
Your phone’s own counter is the live one. iPhone: Settings → Cellular → the travel line. Android: the SIM’s data usage screen.
On an unlimited plan the number that decides your speed is the amount used today, not the total. Full speed returns at the start of each new day.
The figure we show comes from the network, and networks report late — sometimes by hours. A quiet morning can look like a quiet week.
Your phone’s own counter updates immediately, so use that when you need to know what is happening right now.
If the two disagree by a large margin after a day has passed, send us the order number and what each one says.
The connection keeps working, at the reduced speed printed on that plan, for the rest of that day. Nothing stops and nothing is charged.
At the start of the next day of the plan, full speed comes back on its own. You do nothing.
The reduced speed is enough for messaging, maps and browsing. Video at that point depends on the plan: the faster continued speeds handle it, the slower ones will struggle.
Open the find page and enter the order number, plus either the last four digits of the ICCID or the email address the receipt went to.
That opens the order: the install details, what is left on the plan, the receipt and the refund form. No account and no password.
If you signed in with Apple or Google when you bought, your orders are also gathered in your account on any device you sign in on.
Ask us — a person answers, usually within one working day.