From inside your account, in a few seconds. The page on deleting an account sets out each step and what happens.
If you cannot reach it — a lost phone, say — write to us from the address the account uses and ask. A person reads it and answers.
Your sign-in is removed straight away and ordinary personal data within seven days.
They keep working until their plans run out. Deleting an account does not switch off data you have paid for.
The eSIMs on the phone you delete it from stay listed there, with their installation details.
Order records and receipts stay with us for as long as accounting and tax rules require, without your name or email attached.
Order and payment records for seven years, because tax and dispute rules require it. Support messages for two years. Technical logs for up to 90 days.
An account you delete is removed within 30 days at the latest — the sign-in goes immediately and ordinary personal data within a week. The records above stay, without your name or email attached.
eSIMs you have already installed are unaffected by any of this and keep working until their plans end.
Through the support page, or by email to support@lempart.app. Include your order number if you have one.
A person reads it and answers by email, usually within one working day. There is no phone tree and no chatbot pretending to be somebody.
You do not need an account to write to us, and the support page works from any device — useful when the phone with the problem has no internet.
Ask us — a person answers, usually within one working day.