No. The eSIM exists and is yours. What you have lost is the quick way back to it.
If you gave an email address, the same details are in your inbox. If you did not, open the find page and enter the order number.
If you have lost the order number too, write to us. Support can find an eSIM from the last four digits of its ICCID once it is installed, or from the payment.
Open the find page and enter the order number, plus either the last four digits of the ICCID or the email address the receipt went to.
That opens the order: the install details, what is left on the plan, the receipt and the refund form. No account and no password.
If you signed in with Apple or Google when you bought, your orders are also gathered in your account on any device you sign in on.
On the order page you landed on after paying, and in the email if you gave an address.
It is the one thing worth writing down if you bought without an email address. Everything about an order can be reached with it.
Quote it whenever you write to us. It turns a guess into an answer.
In your phone’s settings, beside the travel line itself. iPhone: Settings → Cellular → tap the travel line. Android: the SIM’s own details screen.
It is the eSIM’s serial number. Only the last four digits are ever needed to find an order.
Before the eSIM is installed there is no ICCID on the phone to read. Use the email address the receipt went to instead.
Ask us — a person answers, usually within one working day.