On your order page, with the order itself. If you gave an email address at checkout, it was sent there too.
If you bought without an address, the order page is where the receipt lives. Find it again with the order number.
A receipt shows the plan and the amount paid. It carries no card number, because we never hold one.
Open the find page and enter the order number, plus either the last four digits of the ICCID or the email address the receipt went to.
That opens the order: the install details, what is left on the plan, the receipt and the refund form. No account and no password.
If you signed in with Apple or Google when you bought, your orders are also gathered in your account on any device you sign in on.
No. The box at checkout can be left empty, and the purchase goes through without one.
It has one consequence worth knowing before you pay: with no address, the order page you land on next is the only copy of your QR code. Keep the order number from it.
With an address, the QR code and the receipt arrive by email as well, so you have a second way back to the same eSIM.
Losing both is recoverable. Support can find your eSIM from the order number, or from the last four digits of the ICCID once it is installed.
We never see or store your card number. The payment form belongs to Stripe, our payment provider, and your details go straight to them.
There is no card form of our own anywhere on the site, which is deliberate: a shop that types card numbers into its own page has taken on a burden it cannot carry.
Nothing is kept to charge you again, because nothing renews.
Ask us — a person answers, usually within one working day.