They keep working until their plans run out. Deleting an account does not switch off data you have paid for.
The eSIMs on the phone you delete it from stay listed there, with their installation details.
Order records and receipts stay with us for as long as accounting and tax rules require, without your name or email attached.
From inside your account, in a few seconds. The page on deleting an account sets out each step and what happens.
If you cannot reach it — a lost phone, say — write to us from the address the account uses and ask. A person reads it and answers.
Your sign-in is removed straight away and ordinary personal data within seven days.
Order and payment records for seven years, because tax and dispute rules require it. Support messages for two years. Technical logs for up to 90 days.
An account you delete is removed within 30 days at the latest — the sign-in goes immediately and ordinary personal data within a week. The records above stay, without your name or email attached.
eSIMs you have already installed are unaffected by any of this and keep working until their plans end.
As little as a purchase can be made with. An email address if you give one, the order details, the eSIM issued, your support messages, the data usage the network reports, and short-lived technical logs.
We do not collect your card number, your location, your contacts or the content of your communications. Buying needs no name.
The wholesale partner that issues your eSIM receives the order and the profile. They do not receive your name or your email.
Ask us — a person answers, usually within one working day.