No. Buying, installing and managing an eSIM all happen on the website, in your phone’s own browser and its own settings.
The eSIM itself is installed by your phone, not by any app of ours — on an iPhone through Settings, on Android through Settings.
Nothing on your order page needs an app to open, including the QR code and the one-tap install link.
No. There is no registration, no password and no name asked for. You choose a plan, pay, and the eSIM is on the next page.
You can sign in with Apple or Google if you want your purchases gathered in one place across devices, but nothing requires it.
Without an account, the order number does everything an account would: check what is left on the eSIM, ask for a refund, report a problem.
If your iPhone is on iOS 17.4 or later, open your order page on that iPhone and tap the install button. iOS takes over and does the rest.
Otherwise use the QR code: Settings → Mobile Service (called Cellular on some versions) → Add eSIM → Use QR Code, then point the camera at the code on another screen.
If the iPhone you are installing on is the one showing the code, take a screenshot of it first. When the eSIM setup asks you to scan, choose that picture from your photos instead.
Do this on wifi, before you fly. An eSIM installs once, so do not delete it afterwards.
Settings → Network & internet → SIMs → Add eSIM, then scan the QR code on your order page. The wording differs a little between makers, but the path is close on all of them.
Most Android phones also offer to type the details in. They give one field and want the whole activation key, which you can copy from the order page.
Install on wifi, before you travel, and leave the eSIM in place once it is there.
Ask us — a person answers, usually within one working day.