Your first eSIM
A little setup. Then you are on your way
Choose your plan online, follow the installation guide, and be ready for the places you are going.
First, check your phone
You need a phone that supports eSIM and is not locked to one operator. Check your exact model before you buy, because an eSIM installs once.
Three simple steps
Choose. Install. Connect
Keep your plan instructions to hand: they carry the settings for your own eSIM.
- 01
Choose
Choose your destination and trip length.
Destinations & prices - 02
Install
Install it at home on wifi, before the airport. An eSIM can only be installed once.
Installation guide - 03
Connect
Land, turn data roaming on for the new eSIM, and you are online.
It is not connecting
Find your way around
A guide for your phone
Menu names differ by model and software. Your plan instructions take priority over anything here.
Installing on iPhone
Settings → Mobile Service → Add eSIM → Use QR Code, then point the camera at the code. If you are reading this on the phone itself, use the one-tap link on the order page instead.
Installing on Android
Settings → Network & internet → SIMs → Add eSIM, then scan the QR code. The wording differs a little between Samsung, Pixel and other makers.
Before you go
Installing and activating are not the same thing
When you land, turn data roaming on for the travel line — that is what lets it use a local network — and leave your own line switched on for calls and messages. Switch mobile data over to the travel eSIM so your own operator is not carrying it.
For most plans, when the eSIM first connects to a network at your destination, not when you buy it. The plan page says so where a plan works differently.
Your first dayIf something goes wrong
If something is not right
No signal after you land
Give it a minute, then check that data roaming is on for the travel line and that the travel line is the one selected for mobile data. Turning flight mode on and off makes the phone look for a network again.
The QR code will not scan
Install it from the order page instead — the one-tap link does the same thing without a camera. An eSIM installs once, so do not delete it from the phone after installing it.
Slower than you expected
Once the day’s full-speed amount is used, an unlimited plan carries on at the slower speed printed on that plan until the next day begins. Local coverage and the time of day matter too.
Real life comes first
A connection you choose for the day you want
Unlimited data
Keep using data after your daily full-speed allowance.
Drift or Flow
Choose Drift for the smaller daily allowance, or Flow for more full-speed data every day.
Your own number keeps working
The data runs on the eSIM; your usual SIM stays in the phone for calls and messages, so anyone who rings your number still reaches you.
Buy online
Pick your plan on the website. No subscription. No automatic renewal.
Good to know
Useful questions
Choosing your first eSIM? We are here to help you find the right fit.
Useful questionsWill it work on my phone?
Your phone needs to support eSIM and must not be locked to one carrier. Most recent iPhone, Google Pixel and Samsung Galaxy models support eSIM, but some models sold in certain countries do not — check your phone’s settings before you buy, because an eSIM installs once.
When do my days start?
For most plans, when the eSIM first connects to a network at your destination, not when you buy it. The plan page says so where a plan works differently.
Will my own number keep working?
Yes. The eSIM is data only: your number stays on your own SIM for calls and texts, at your own carrier’s usual rates. Turn off data roaming on your home SIM so the travel eSIM carries your data.
Do I need an account or an app?
No. You choose a plan on the website, give an email address and pay; the eSIM arrives by email with its QR code. No Flex app or account is required.
Popular destinations
Get help
A question before you go?
We can help you choose a plan or find the next step. A person answers, usually within one working day.
Pay for what you need
Why we think affordable data should be a choice.
PlansDestinations & prices
Every country and every bundle we sell, with prices.
More of your next trip. More of the day around you
Real life comes first
What Drift and Flow include
Drift Drift includes 500 MB of full-speed data every day. After that allowance is used, data continues unlimited at up to 512 kbps until the next daily allowance.
Flow Flow includes 1 GB of full-speed data every day. After that allowance is used, data continues unlimited at up to 1 Mbps until the next daily allowance.
The daily allowance renews on the provider's schedule for the plan you choose. Every app and background activity uses the same allowance — it is not reserved for particular tasks, and no app is blocked. Destinations where a plan differs show their own daily amount and speed on the plan, and those are the ones that apply.