Wavynn Refund and Withdrawal Policy The rule A plan is refunded in full on request as long as the eSIM has not been issued. If you asked us at checkout to issue it straight away, the plan is not refundable once it has been issued. If you did not ask for that, you have 14 days to change your mind, and we refund what you paid less a proportionate amount for any data you used. Either way, if the eSIM could not be activated in its coverage area through no fault of yours, we refund in full. How to ask From the order page in either app, from the order page on the website, or by email to support@lempart.app with your order number. No account is needed: the order number and the last four digits of the ICCID are enough. Tell us what happened; if the eSIM did not work, say where you were and what your phone showed — it helps us fix it for you and for the next traveller. What we check Whether the eSIM was installed and whether any data was used, as the network reports it. A plan that was never installed is refunded in full, no questions asked. If the eSIM did not work Contact us while you are still travelling. If the eSIM could not be activated in its coverage area through no fault of yours (for example, a phone that is eSIM-capable and unlocked, in a covered place, and still no service), we refund the plan in full. Timing and method Refunds go back to the original payment method within 5 business days of our decision; your bank may take a few more days to show it. A payment made in stablecoin or other cryptocurrency is refunded the same way, through the payment provider, in the amount you were charged in US dollars — the value of a coin at the moment of the refund is not our doing and is not adjusted for. We never refund to a different card, a different wallet, or in cash. Right of withdrawal If you are a consumer in the European Union, in the United Kingdom, or anywhere else whose law gives you one, you have 14 days to withdraw from this contract without giving a reason. The 14 days run from the day you place the order. An eSIM bought for a trip next week is worth little a fortnight later, so at checkout you can ask us to issue it straight away. Ticking that box is your express request that we begin before the 14 days are up, and your acknowledgement that you lose the right of withdrawal once the eSIM has been issued. From that moment the plan is not refundable and the rule above governs. If you did not ask for immediate issue, you can still withdraw inside the 14 days. Write to support@lempart.app with your order number and say that you are withdrawing — a plain message is enough, in your own words, and no form is required. If you would rather use one, ask and we will send you the model withdrawal form. We then refund what you paid, less a proportionate amount for any data you actually used, within 14 days of hearing from you, to the method you paid with. None of this touches the refunds we give when an eSIM did not work. Those are above, and they do not depend on any withdrawal period. Disputes If you disagree with a decision, reply to our email and a person will look again. Contact: support@lempart.app.