Wavynn Terms of Service
1. Who we are
Wavynn is a mobile connectivity service operated by Lempart LLC, Sheridan, Wyoming, United States. Contact: support@lempart.app. These terms are the agreement between you and us when you buy a plan from us — in the Wavynn app for iPhone, in the Wavynn app for Android, or on our website at https://lempart.app. The three are one shop: the same plans, the same prices and the same rules.
2. What we sell
Prepaid eSIM plans for use in the destinations listed on each plan. A plan gives you a stated amount of mobile data (and, only where a plan says so, calls, SMS or a phone number) for a stated number of days. Plans marked "Unlimited" have no data cap but run at full speed only up to the fair-use amount shown on the plan (for example, 1 GB each day); above that, speed is reduced as stated. We do not operate mobile networks ourselves: plans run on the networks of local operators in each destination.
3. What you need
Your phone must support eSIM and must not be locked to a carrier. We cannot check either from our side, so please check before you buy — on iPhone: Settings → General → About → Carrier Lock should say "No SIM restrictions"; on Android: Settings → Network & internet → SIMs, where an eSIM-capable phone offers to add one. You do not need our app: a plan bought on the website installs from the email we send you. You must be at least 18 years old to buy.
4. Ordering and prices
The price you see before you pay is the price you pay, in US dollars unless shown otherwise. Payments are processed by our payment provider (Stripe): cards, the wallets your device offers (Apple Pay, Google Pay and others), payment in stablecoin or other cryptocurrency, and the local methods available in your country. Which of these you are offered depends on your country, your device and the amount. We never see or store your card number, and a crypto payment reaches us as an ordinary payment in US dollars — we hold no cryptocurrency on your behalf and give no investment advice. An order is complete when the eSIM has been issued to you. If we cannot issue the eSIM, we cancel the order and release or refund the payment in full.
5. Installation
An eSIM installs once, on one phone. You can install it from either app with one tap, by scanning the QR code we send you, or by typing the activation details in by hand — whichever your phone supports. A plan bought on the website is delivered to the email address you gave us, with the link, the QR code and the details in it; nothing has to be installed on your phone to receive it. Do not delete the eSIM: a deleted eSIM cannot be reinstalled, and a plan on a deleted eSIM is not refundable. The plan must be installed within the period stated on the plan (usually 180 days from purchase).
6. Start and validity
Each plan says when its clock starts — normally when the eSIM first connects to a network in its coverage area, so you can install it before you travel. Validity is counted in days from that start and ends at the same time of day on the last day. Unused data does not carry over and is not refunded.
7. Coverage, speed and fair use
Coverage, speeds and network technology (3G/4G/5G) depend on the local operators and on your phone, and can vary by place, time and load. Speed caps and fair-use rules are shown on each plan before you buy. Plans are for personal use in a normal way; see the Acceptable Use rules.
8. Refunds
A plan is refunded in full on request as long as the eSIM has not been issued. If you asked us at checkout to issue it straight away, the plan is not refundable once it has been issued. If you did not ask for that, you have 14 days to change your mind, and we refund what you paid less a proportionate amount for any data you used. Either way, if the eSIM could not be activated in its coverage area through no fault of yours, we refund in full. Full details are in the Refund and Withdrawal Policy.
9. Support
Write to support@lempart.app with your order number, or use the support page on our website — no account and no app are needed to reach us. We answer by email. If your eSIM does not work, contact us before your trip ends so we can help while it matters.
10. Buying without an account
You do not need an account with us, and you do not need our app. On the website you choose a plan, give an email address and pay; the eSIM is issued and sent to that address. We do not ask for your name, your phone number, your address or a password, and none of them is needed afterwards either: your order number and the last four digits of the ICCID are enough to check what is left on a plan, ask for a refund or report a problem.
An account is optional and exists only for convenience. If you choose to sign in with Apple or Google, your purchases are gathered in one place and follow you between devices. Where you sign in with Apple you may use Apple's Hide My Email, in which case we never learn your real address. Keep your sign-in secure; you are responsible for purchases made through it.
11. Our responsibility
We supply the plan with reasonable care and skill. We are not responsible for a phone that is locked or not eSIM-capable, for an eSIM you deleted, for networks that are out of our control, or for losses you could have avoided by contacting us. To the extent permitted by law, our total liability for a plan is limited to the price you paid for it. Nothing in these terms limits liability that cannot be limited by law, including your statutory consumer rights.
12. Changes
We may update these terms for future purchases. The version you accepted at checkout governs that purchase; the current version is always available in the app and at https://lempart.app.
13. Governing law and disputes
These terms are governed by the laws of the State of Wyoming, United States. If we have a dispute, please contact us first — most problems are solved within a few days. Where the law allows, disputes are resolved by the courts of the State of Wyoming. If you are a consumer, you keep any protection of the law of the place where you live.
Effective: on publication. Contact: support@lempart.app.