Write to support@lempart.app, or reply to the email carrying the decision. A person looks again.
Please come to us first. Most problems are solved within a few days, and a chargeback takes longer than a refund does.
Say what you expected and what happened. If it is about an eSIM, the order number and what your phone showed are the two useful facts.
Refunds go back to the original payment method within five business days of our decision. Your bank may take a few days more to show it.
We never refund to a different card, and never in cash.
If you disagree with a decision, reply to our email and a person looks again.
Usually within one working day. Email, every day, and a person reading what you wrote.
If your eSIM is not working, write while you are still travelling. That is when we can still do something about it.
A support message gets a reference number, which is what you quote if you need to follow it up.
The terms are governed by the laws of the State of Wyoming, United States, and disputes go to the courts there where the law allows.
If you are a consumer, you keep any protection given by the law of the place where you live. Nothing in our terms limits liability that cannot be limited by law.
The version of the terms you accepted at checkout governs that purchase, not a later one.
Ask us — a person answers, usually within one working day.