On your order page, under "Install it". It is drawn there in the browser, together with the one-tap link and the values for typing in by hand.
If you gave an email address at checkout, the same details were sent there as well.
If you closed the page and gave no address, find the order again with the order number.
No. The eSIM exists and is yours. What you have lost is the quick way back to it.
If you gave an email address, the same details are in your inbox. If you did not, open the find page and enter the order number.
If you have lost the order number too, write to us. Support can find an eSIM from the last four digits of its ICCID once it is installed, or from the payment.
Open the find page and enter the order number, plus either the last four digits of the ICCID or the email address the receipt went to.
That opens the order: the install details, what is left on the plan, the receipt and the refund form. No account and no password.
If you signed in with Apple or Google when you bought, your orders are also gathered in your account on any device you sign in on.
The order page opens and the eSIM is issued onto it, usually within about a minute. The page updates itself while it waits.
On it you get three ways to install: a one-tap link for a recent iPhone, a QR code, and the two values to type in by hand. Any one of them is enough.
If you gave an email address, the same details arrive there too. If you did not, keep the order number from this page.
Ask us — a person answers, usually within one working day.